Sexual Wellness & Health Brands

Balance+

Balance+ is a menopause app built around evidence-based content on perimenopause and menopause, founded by Dr Louise Newson. Alongside the usual symptom tracking, nutrition, and sleep material, it tackles the…

About Balance+

Balance+ is a menopause app built around evidence-based content on perimenopause and menopause, founded by Dr Louise Newson. Alongside the usual symptom tracking, nutrition, and sleep material, it tackles the sexual health stuff that mainstream menopause conversations tend to skip past: changes in libido, vaginal dryness, painful sex, and other intimate effects of hormonal shifts. The pitch is education and empowerment rather than hardware, so don’t expect smart kegel devices or pelvic floor tracking here. The app bills itself as the world’s largest menopause app, with users across 215 countries, ORCHA certification, and recognition from NHS digital health libraries. It’s been picked up by employers like Immediate Media and Diageo, and took ‘Product of the Year’ at the 2021 Bionow Awards. Balance+ reckons 87% of users self-diagnosed perimenopause or menopause through it, and 74% felt more comfortable raising these issues at work afterwards, though those are the company’s own figures. It sits in a quieter corner of sextech than the VR-and-NFT crowd we usually cover, but the sexual side of menopause is genuinely underserved territory, so an app treating it as core rather than an afterthought is worth noting.
Archival coverageFirst covered
5 articles 2016–2021 Peak: 2016 (3)

Balance+

63%
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Privacy deep-dive

In summary

Balance+ provides standard GDPR-aligned UK privacy documentation, but its core claim of collecting no sensitive data directly contradicts its function as a menopause/hormone-health app logging symptoms, cycles, and mood. Retention is vague for health logs, supplementary policy pages resolve to a marketing homepage, and the policy cites the defunct EU-US Privacy Shield.

  • GDPR rights described (access, erasure, portability)
  • Claims no sensitive/health data collected (contradicts app function)
  • 6-year tax retention; vague otherwise
  • Marketing opt-out + express opt-in for third-party sharing
  • References outdated EU-US Privacy Shield

Privacy Concerns

  • Medium Policy denies collecting health data while app logs symptoms, periods, moodUnverified
  • Medium App core features log health-grade symptom and cycle data despite the no-health-data claimUnverified
  • Medium Relies on defunct EU-US Privacy Shield as a transfer safeguard
  • Medium No concrete retention windows for health/symptom logs
  • Low Company may terminate access for convenience, favoring the provider

Privacy Positives

  • High Impact Full set of GDPR data subject rights enumerated
  • Medium Impact Express opt-in consent required before third-party marketing sharing
  • Medium Impact Named data controller with registered address and contact email
  • Medium Impact ICO complaint route signposted
  • Low Impact Clear glossary and plain-language notices in Terms

Security Overview

50% Security

Security Headers

HTTPS Secure connection
Pass
HSTS HTTP Strict Transport Security
Pass
CSP Content Security Policy
Fail
X-Frame-Options Clickjacking protection
Fail
X-Content-Type MIME type sniffing protection
Fail
Referrer-Policy Controls referrer information
Fail
Permissions-Policy Browser feature controls
Fail

From Their Privacy Policy

Direct excerpts from Balance+'s published privacy policyVerified June 4, 2026

We do not collect any Sensitive Data about you.

Direct contradiction with app's symptom/cycle logging function

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Only concrete retention period; no window for health logs

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Marketing sharing control